Another part of my induction to Paperight was to produce a Paperight help video to be uploaded to the help site. The help video was designed as a nifty tool for new and registered outlets to refer to about how the site works.
The decision to make this video came from increasing evidence that a large number of registered copy shop managers seemed to find the Paperight.com website difficult to navigate when encountering it remotely, i.e. without a Paperight team member to assist them in person. With copy shops signing up all over South Africa, the help video became the most obvious solution.
The completed video covered the entire Paperight registration process, then how to top up an account with credits (including the two different payment options), the process of finding a document, buying the license and how to download. The option to change general account settings was also detailed, including how to add another user or multiple users to the account.
The video was created using screen casts of specific cursor actions (recorded through CamStudio) and voice recorded prompts that I edited together through iMovie. The finished product was far from professional, but it did the trick. For all outlet queries about the website, Yazeed and I would direct them to the help video to cut down on possible confusion.
The video was launched in the weekly newsletter, and uploaded to the Paperight blog and the help site.