Category Archives: Marketing

Admin and infrastructure, Marketing, Tech

The #textbookrevolution and hints of a pivot ahead

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In our shift to focus on universities, we created and launched our #textbookrevolution campaign. This meant creating detailed messaging and plans: one liners, elevator pitches, detailed back stories, a manifesto, a petition, outlet advertising posters and marketing briefs, novelty coasters, and videos; campaign website (http://textbookrevolution.co.za); doing lots of PR work (emailing journalists and stakeholders personally); and organising a Twitter debate on the high price of textbooks. This was the main focus of Nov, Dec and Feb.

Much of this was written up elsewhere:

On the technical side, we finalised much better automation of book preparation prep (mainly tools to use online PDF layout tool DocRaptor to create better-looking books). And in finances, completed our audit with a clean bill of health.

Travelling

I went to Johannesburg for pitching meetings with publishers (Pearson, Van Schaik, UNISA Press), UNISA, and PostNet, and our outlets manager Yazeed attended the ActivateSA event in Joburg, a conference of young leaders, to talk about Paperight and the #textbookrevolution.

Speaking out

I’ve had a bit to say, too:

  • 22 Jan 2014: A post by me on Medium, “Not Yet for Profit”, arguing that well-funded, as-yet-unprofitable startups represent an whole new industry, much of it in social impact, and that’s a good thing.
  • 24 Jan 2014: Interview on Paperight’s story with AFKInsider, a US website on African business.

Mainly I’ve been telling the #textbookrevolution story over and over again in meetings (with publishers, university administrators and journalists). E.g. interviews during Jan and Feb on SAFM, Rhodes Music Radio, UJfm (University of Joburg) and Jozi Today.

The focus of the #textbookrevolution campaign is to (a) highlight the fact that 70% of the cost of a textbook is the supply chain (printing, shipping, warehousing, wastage and retail), and that (b) print-on-demand on university campuses could save students and South Africa as much as a billion rand a year. See our blog post for the detail, and the #textbookrevolution site for the manifesto, video, petition and supporters.

Joining our thinking

SHAWCO (UCT’s acclaimed social-welfare organisation) and Boundless (open textbooks) are official supporters of the #textbookrevolution. See all the supporters here.

We’ve also had ongoing discussions about closer collaboration with RISO (copier manufacturer), Mega Digital (SA’s biggest short-run book printer) and Loot (online retailer).

We’ve counted 21 media mentions that we know about, of which the highlights are:

Big wins

We had a great response from students at Stellenbosch and UCT where we collected over 1000 signatures on our #textbookrevolution petition. In addition to the paper petition, students have left great comments on our online petition.

we’ve long underestimated the importance of putting people on the ground talking to potential customers

Students are highly sensitised to the issue of high textbook prices. Also, we probably reached more students in the 20 hours we spent on campuses than we would have in months online. A big lesson was that we’ve long underestimated the importance of putting people on the ground talking to potential customers (even if we don’t have the books they need yet).

We’ve also had big losses. More about that in this separate post.

Marketing

Upgrade to Poster Archive and the CAPS blog post

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In addition to briefing Nick for a new product catalogue, I also pitched the idea for an updated poster archive. Looking through our old archive, it was easy to see how the Paperight brand identity had changed substantially over time and how much better our poster messaging had become.

health-textbooks_archive-poster_low-res_20140113

I pitched for 6 new poster designs to highlight categories of books that would most likely hook customers in store, namely:

  • matric study materials
  • manga Shakespeare series
  • teaching aids
  • children’s books
  • Bettercare nursing titles
  • O’Reilly tech manuals

The blank band at the bottom of the poster designs allowed Nick to easily insert outlet details as required, yet remained unobtrusive enough that the posters could be displayed as is.

Some of these designs would also be used for display in specific departments at universities during the #textbookrevolution campaign. Versatility became one of our greatest concerns at this point in order to cut down on the previously haphazard design system that often left Nick with unnecessary volumes of work to get through.

Around the same time as the updated poster archive’s launch on the Paperight help site, we also launched a blog post detailing the facts around the change of the school South African national school curriculum to CAPS. This aimed to preempt outlet queries about what on the Paperight site would still be relevant to customers.

caps-textbooks_archive-poster_20140128Effectively, as 2014 is the first matric class to write all CAPS exams, there are no past papers to add to paperight.com for sale. In the meantime, we have uploaded CAPS aligned study guides to suit the needs of the new curriculum. Despite this fact, students will also need to refer to past papers as practice and NSC papers will still be useful when it comes to revising specific theorems in the core subjects, such as maths and science.

We have received a smattering of concerned queries from outlets who have not read the blog post and we have reassured them as best we can. It appears they have been influenced by the concern felt by parents in this year of complete overhaul. Despite their trepidation, sales of NSC matric past papers remain steady and sales of CAPS study materials are on the rise.

Building business, Marketing

Turning school sponsorships into great PR

As a social enterprise, one of Paperight’s main priorities has been to get essential educational materials to students who need it. The entire business model has been structured to cut out as many obstacles as possible to make this aim simple to implement.

paperight-sponsors-guide_20131113In this vein, we chose to actively search for under-resourced schools that we could arrange book sponsorships for. We also approached profitable businesses and copy shops themselves offering a means for them to fulfill their business CSR (corporate social responsibility) objectives.

We paired three schools with sponsors in 2013. The partnerships were:

  1. Silverstream Secondary School in Manenberg, sponsored by Minuteman Press Cape Town
  2. Imizamo Yethu High School in George, sponsored by Blitsdruk George
  3. Kwamakutha Comprehensive High School, sponsored by DES-ign (licenses), and ITEC and Transforming Minds & Futures (printing)

Yazeed did most of the leg work pulling these projects together and Nick initiated the Kwamakutha/DES-ign sponsorship.

All three sponsorships were arranged with the promise that Paperight would generate PR to match the value of the sponsor’s donation. In all three instances, we delivered on this promise.

Businesses were able to offer invaluable support to 2013’s matric classes that could give the students the confidence and means to achieve access to tertiary education. In the meantime, the sponsors would achieve their CSR objectives and receive great press for their input. All three sponsorships were arranged with the promise that Paperight would generate PR to match the value of the sponsor’s donation. In all three instances, we delivered on this promise. I put together press releases about the sponsorships and sent them off to carefully chosen media contacts, specifically community newspapers.

Community newspapers are particularly interested in stories like this, for obvious reasons, and are the best place for businesses to be seen helping the community around them. Of course, this PR has helped Paperight reach more potential customers too. So everybody wins!

In addition to the three school sponsorships, Yazeed also managed to build a strong relationship with Mr Cader Tregonning of Pelikan Park High School in Pelikan Park. Together, they arranged that Pelikan Park matric students could purchase a comprehensive pack of past matric exam papers from Minuteman Press in Cape Town. The pack would cover all of their essential subjects and they would simply have to order a copy to be printed and delivered in the first term of 2013. To see more about this story, head to the Paperight blog.

This official endorsement from a school has been an invaluable addition to our growing list of supporters and has helped us to show registered copy shops that it is possible to build a sustainable business relationship with local schools. Once a school starts using Paperight and sees the positive results in their pupils, the relationship will be set.

To preserve evidence of our work with the schools close to home, we sent Shaun (our awesome video intern) along with Yazeed to speak to the Silverstream Secondary School and Pelikan Park High School principals. Admittedly, the rest of the team didn’t know the remarkable nature of the relationships Yazeed had built and the following videos really brought home why an idea like Paperight needs to exist in the world. For all our flaws, we have definitely done something right.

The videos have been uploaded onto the Paperight YouTube channel, and linked to from the Paperight blog and Facebook page. They have also been released to media contacts as supporting evidence of what Paperight is about.

Pelikan Park High School

Silverstream Secondary School

In early 2014, we hoped to work with Pelikan Park again to initiate a Paperight Sponsored Brains programme. We aimed to sponsor two nominated matric students with all of their necessary materials for the year and name them as official Paperight ambassadors. They would keep us up to date on their studies and over 3 intervals (roughly May, September and a final update in January 2015) they would produce a piece of writing about how they are doing and what their concerns/interests are at that point. These updates would help us to generate content for news stories about what today’s matrics really need to thrive. In addition, we would also arrange 3 training sessions on subjects of the students’ choosing, for example, personal finances, applying to universities, writing a great CV, career choices etc.

However, this project was abandoned due to the large volume of work required to bring the #textbookrevolution to life.

About Paperight, Marketing

Matric Exam Marketing Campaign 2013

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For the end of the year, we focused on pushing sales of matric exam material as a priority and other supplementary school material too.  This was to be our most profitable season based on the success of the previous season. Our marketing efforts consisted of the following:

  • post_20131010press releases to media contacts on our work with Pelikan Park (PP) High School and Silverstream Secondary (SS) School (see ‘Turning school sponsorships into great PR’ article for more details)
  • newsletter pieces and blog posts encouraging outlets to commit to in store promotion
  • Gumtree and OLX adverts offering a door-to-door delivery service for past matric exam papers
  • an smsweb email to school principals introducing what Paperight can do to help their schools access study material
  • a Facebook conversation plan and paid Facebook advertising
  • three adverts in The Good Times school newspaper (Hout Bay/Llandudno, Atlantic Seaboard and Constantia).

We intended to also place an advert in Free4All (the free school newspaper that is distributed nationally) with the help of a copy shop partner, but this did not come together in time.

Our Facebook strategy was to fill our page with advice to matric students for their exams and links to relevant products, while targeting parents of matric students through paid advertising. This helped us to increase our page likes, yet did not lead directly to many sales, as far as we could track.

Our door-to-door delivery campaign completely failed with not even a single request for the service.

Our door-to-door delivery campaign completely failed with not even a single request for the service. We offered to print and bind matric past papers and drive them to customers’ homes and offices, and we advertised the papers at very affordable rates. Despite posting adverts on Gumtree and OLX, as well as posting our offer on Facebook and scheduling a paid Facebook advert targeting parents, it did not have the desired effect. The only conclusion we can come to is that the offer may have been arranged too late for most parents to take advantage of. Similarly, the offer only applied to the Western Cape (within driving distance of Claremont) and perhaps the need for the service may have been more pressing in other provinces that we couldn’t get to simply due to a lack of resources.

The press release I sent out about our work with PP and SS was picked up in numerous regional newspapers and again showed our extraordinary ability to generate free press.

we were faced with feedback from unsatisfied customers, explaining that they were turned away by front of house employees who did not know about Paperight or did not know enough about the service

Many outlets committed to instore advertising to drive sales of study material. However, as with most work with copy shops, we were faced with feedback from unsatisfied customers, explaining that they were turned away by front of house employees who did not know about Paperight or did not know enough about the service to a) recognise the query as a request for a Paperight book or b) assist the customer immediately. Yet more evidence that trusting Paperight sales to another business that has control over point-of-sale is a major hurdle that needs to be addressed. Regardless, we made many successful sales too.

The Good Times newspaper is a great publication to advertise with to reach parents directly. Made up entirely of news items about schools in different areas across the Western Cape, parents dip into the newsaper to find photos of, stories of and work produced by their offspring. However, the publication went to print far too late in the year (2nd December 2013) and therefore had no impact on sales. However, our paid advert was featured alongside a full page article about the work that Paperight does and I am sure that it will stick in parents’ minds during future buying cycles.

Based on the results of our Adopt-a-copy-shop/Adopt-a-school project, we did not send any marketing materials (posters or flyers) directly into schools.

post_20131018Overall, this buying cycle was more lucrative than 2012, even though the number of study aids (past papers and study guides) was significantly less. This is perhaps because in 2012 past exam papers had no license fee. From 2013, Paperight began charging $1 (or 1 credit) per document to help inch our way towards sustainability.

These titles are our most valuable content and have been essential to defining ourselves to the public. Any and all future marketing strategies that Paperight implements must build on the strong base already in place.

Marketing

#authorsforaccess Campaign

2013-10-08_1381246610The aim of this campaign was to initiate an ongoing, online conversation for book authors to join, debating the need for open content and increased access to book content of all kinds. This campaign was spearheaded by Tarryn as a mechanism for gathering support to assist in negotiations with publishers for book content.

I drew up a Twitter conversation plan comprised of engaging quotes and statistics, as well as a list of useful, outspoken contacts to approach for input, such as Neil Gaiman, Margaret Attwood, Lauren Beukes, Cory Doctorow and Chuck Wendig – as suggested by Tarryn.

Unfortunately, this campaign was shelved due to a change in tack at Paperight HQ to focus solely on the varsity campaign, which became known as the #textbookrevolution campaign, during the crucial buying cycle at the beginning of 2014 (roughly end of January to the beginning of March).

This plan may be resurrected in the months to come.

About Paperight, Admin and infrastructure, Finance, grants and awards, Marketing

Launching the anthology, mapping outlets, and a big win

We’re super proud of three new videos:

22 Oct 2013: This 8-min documentary on how and why Pelican Park High bought study materials through us is so affirming for us. It helps answer the doubts that can haunt you when you’re wondering whether you’re moving forward at all.

1 Nov 2013: Similarly, this 8-min documentary on how and why Minuteman Press sponsored books for Silverstream Secondary.

18 Nov 2013: We created a short 1-minute promo from the Pelikan park video on why schools should buy study materials through us.

But the real hjighlight event of the last few months has to be the launch event of the Paperight Young Writers Anthology on 7 September 2013. (See the blog post here and photos on Facebook.)

20140429_frankenstein-mapBack at the ranch, at the end of October we finally integrated our outlets map onto our product pages, to offer the ability to find outlets and compare prices of books at them per product.

This new product-page map explains the concept behind Paperight much better, too, which frees up other messaging space.

At the same time, we also created a range of new screencast videos for our help site (released 21 Oct 2013), produced on 4 Nov 2013 a new printable product catalogue, including improved CSV-based workflow to make future updates quick and easy, and made (on 13 Nov) some useful guides for schools and sponsors on how to work with us.

Marie and Nick have also been producing loads of Facebook posts about our books and outlets.

Out and about

  • On 10 Oct 2013 I pitched at the Accenture Innovation Awards in Joburg, and won! More on that below.
  • 9 to 13 October 2013: Tarryn, our COO, visited the Frankfurt Book Fair, and also won an award. More below.
  • 24 Oct 2013: I spoke at the launch of market research company Yellowwood’s white paper on transformative innovation. Here’s text and video.

  • 6 Nov 2013: “Tough Truths about Selling to Publishers”. I spoke at the inaugural Footnote Summit, a South African digital-publishing conference. I was worried I might offend some people, but my worries were unfounded: people really appreciated my honest, and my talk led directly to one important publisher signing up, and another giving us much better books.
  • 11 Oct 2013: Nice PR opportunities off back of Accenture win, including this breakfast TV show (skip to 3:10 for me).

New supporters

20130903_122743_window-dressedWe noticed on 4 Sep 2013 that local copy shop Top Copy had devoted their entire front facade to Paperight books. It’s great to see one of our champion copy shops devoting their prime ad space to our books.

We identified 46 separate media pieces about us, including these highlights:

Big wins

Five great wins in the last three months:

Our roadmap for the next 3 months

October and November sales were very low, so for the next three months we’re shifting focus to our Feb/Mar 2014 universities promotional campaign, headlined #textbookrevolution, and emphasising the need for universities and publishers to move away from their traditional, bloated supply chain (where 70% of the retail price of a textbook goes to the supply chain alone), and towards Paperight.

Marketing

Book reviews are back in fashion!

Before I arrived at Paperight, there had been an attempt to make book reviews a regular thing to post on the blog. When I stepped into the ring, I fully intended to bring them back from obscurity.

Having worked in a bookstore, I know that book recommendations are incredibly valuable when it comes to making the decision to buy a book. Customers rely on experienced ‘readers’ giving them advice on what they already believe should be good reads, and that opinion is already made on what they have heard from friends and read in newspapers or magazines. There are so many titles out there that most readers rely heavily on instruction.

digital-photography-1-10_getsmarter_cover_20121113I started with a review of the GetSmarter Digital Photography course manual due to my personal interest in photography. At the time I happened to be taking a part time, manual photography course and I needed some further instruction when it came to capturing the perfect image. The fact that the title tied into a personal interest made the review so much easier.

macbeth-robert-deas_cover_20131001My second review was for the Manga Shakespeare series from Self Made Hero. Inbetween campaign prep tasks for the #textbookrevolution, I made my way through Macbeth and A Midsummer Night’s Dream. With beautiful drawings and a distilled version of the story, they were enjoyable to read and I made sure to emphasise that in my review.

Both reviews have been published on the Paperight blog. However, I envisioned that one day, these reviews would be seen on the Paperight.com home site, along with the opportunity for customers to review titles they have bought, too.

Apart from this, I also attempted to review a GetSmarter Marketing course manual, but I couldn’t strike the right tone in the piece so it was never released. This review highlighted the biggest problems with the reviewing process:

  1. There often isn’t enough time to focus on reading a new book and reviewing it too.
  2. It is much easier to review a title that you enjoy.

I would definitely advise having more than one person reviewing titles because one person’s chore is another person’s choice read. This also spreads the task around and makes it less difficult to produce many reviews over the same amount of time. If I had a perfect system, I would make sure that Paperight publishes at least 4 reviews a month, totalling 48 reviews a year. This may be a small number, but with a small team, this number is achievable and will grow exponentially as the team grows and the catologue of books grows. Just a thought! As much as Paperight has tried to distance themselves from ordinary bookselling practices, I think that this practice is absolutely essential to building regular customers.

About Paperight, Design, Marketing

Streamlined Paperight Product Catalogue

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paperight_streamlined-catalogue_cover_20131104In November of 2013, we launched our beautiful streamlined Paperight product catalogue (PDF). Having worked with the previous catalogue as an intern which is a long, impenetrable list, I was adamant that we should upgrade it as soon as humanly possible.

The upgraded catalogue required fewer products and lots of colours and images to hook potential customers. One of the experiences that book buyers particularly enjoy is the sensation of browsing and this was meant to be a way of giving Paperight customers that experience.

Oscar and I worked on the list of content that would fit into the following broad, browsing categories:

  • matric exam packs
  • high school
  • young adult reading
  • teen reading
  • textbooks
  • tertiary education
  • classic fiction
  • teaching aids
  • child teaching
  • african literature
  • religion & spirituality
  • childcare
  • self-help & reference

Nick and I worked together on the concept for the catalogue and the necessary design feature-y type things that would make the finished product really easy and enjoyable to dip into. In the end, Nick took everything we discussed and created an absolute masterpiece. Slick and eye-catching, there is no way that anyone wouldn’t be impressed by Paperight and the featured titles.

photo4 photo3

The catalogue was launched through the weekly newsletter and on the Paperight blog. Outlets were encouraged to contact us for personalised copies featuring their own logos, business addresses and contact details. We have continued to receive a regular number of requests from business owners for personalised copies and Nick has been able to keep up with the edits due to the simplicity of the catalogue’s design. In other words, his no frills design approach has made the final document simple and quick to edit.

The catalogue was designed to be relevant from November 2013 to April 2014 to ensure we would not have to design a new catalogue anytime soon. Based on the marketing plan, we knew that we would have very busy months ahead that would leave no time for a full catalogue overhaul. Any newer updates to content have been featured through the weekly newsletter and through the Paperight Facebook page.

Marketing

SAPA National Conference 2013

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The South African Principals’ Association (SAPA) hosted their National Conference at Emperor’s Palace in Gauteng between the 7th and 9th of October 2013. The overall goal of the conference was to bring together figures in the education sector to tackle the year’s theme of Education on Track. I attended the conference to represent Paperight, make contact with fellow exhibitors and sell the Paperight service to school principals. We partnered with Realm Digital/Snapplify to take a stand.

My initial feeling after the conference was positive that sales and useful contacts would come from my attendance. However, in hindsight, I don’t believe that this event had the rewards that I anticipated. We have not tracked any sales to come directly from the conference and no schools have signed up in the period following the event. Despite handing out many flyers, as well as my business card, no attendees acted on these takeaway reminders of what Paperight offers.

I believe the reasons for this failure are a combination of the following:

  • an over-complicated brand introduction*
  • an unwillingness on the part of the principals to consider using a paper option for the students in light of all of the pro-digital sentiment that has been bandied about, particularly at the conference
  • despite their best intentions, a lot of the principals are not technologically clued up enough (or simply doubt their own ability) to use the Paperight site
  • a snobbishness on the part of some of the principals who seemed to be very interested in getting free stuff in order to secure their attention
  • my failure to push for principals to leave their contact details
  • the delegates may have been overwhelmed by the enormous volume of new information over the course of the event
  • Paperight does not offer enough material for primary school children

*By an over-complicated brand introduction, I mean to say that when consumers see the Paperight brand for the first time, there are so many options to use the service that some may be driven to inaction. For example, schools can sign up themselves OR head to their local copy shop OR lease a RISO machine that comes with a Paperight.com account.

Knowing what I know now, I would not advise visiting the SAPA conference again unless we have the resources to bring in memorable gimmicks or free samples to help us sell the idea of Paperight and leave a better lasting impression. Unfortunately, this is not an accommodating environment for small, cash strapped start ups.

About Paperight, Building business, Marketing

External Marketing Advice: Zoom and the Stellenbosch MBA Students

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On the 27th of June 2013, Yazeed, Nick, Arthur and I headed to Woodstock for an insightful marketing and communications workshop with members of the Zoom Advertising team. I should point out that I hadn’t been promoted at this point. That was still to come, after a week long holiday to the extraordinary Grahamstown Festival.

After seeing a Paperight-related tweet, Zoom had contacted Arthur to offer a free 3–4 hour session to discuss Paperight’s brand image, target markets, past marketing endeavours and to suggest future marketing strategies. This all based purely on their interest and delight in the Paperight project. The discussion was spearheaded by Rebecca Warne and attended by other senior staff, including Managing Director, Steve Massey.

As the biscuits were eaten and the tea/coffee making facilities kept well oiled, we shared our ideas about how to make the best of Paperight’s established reputation.

A lot of what was suggested was way beyond our meagre means for the foreseeable future, however they were useful points to bring up as long term aims. If we want to be able to reach a certain level of sophistication and complexity in marketing strategies, we have to preemptively build up provisions while also testing various strategies on micro levels.

After the workshop, we came back to Paperight HQ with lots of great ideas buzzing around and enormous enthusiasm. Rebecca then sent us a Powerpoint presentation with the distilled discussion points for us to refer to. This certainly informed my decisions when writing up the official Paperight 2013–2014 marketing plan. A lot of what became known as the #textbookrevolution was inspired by this great session.

Around the same time, Rachelle van der Merwe of the 2014 MBA program at Stellenbosch University contacted Arthur requesting to use Paperight as the sample company for the students’ end of year project. The team of students would have to produce a marketing plan for Paperight, based on interviews with Paperight team members, document analysis, sales analysis and independent market research.

Over the course of two to three months, we met with Rachelle numerous times and corresponded with the rest of the team by email to accommodate their requests for advice and further information about current systems in place. We were happy to oblige and for the most part did not feel that their investigation got in our way. We obviously had control over what we would share with them, but as a company with an open policy, they had access to everything they needed – all they had to do was ask for it.

The finished product, given to us in mid October 2013, ended up being far different to what I had been working on as the official marketing plan.

My plan was based on what actions, formed into sustained campaigns, would form the base of our efforts. These actions were swayed by marketing actions attempted before I joined the team, established target markets and available finances.

Their marketing plan … offered a very nuanced and brutally honest view of Paperight … the current textbook distribution channels and major players, as well as a razor sharp analysis of the Paperight business model

Their marketing plan had no such thing, but instead offered a very nuanced and brutally honest view of Paperight as it stands. A detailed analysis of the current textbook distribution channels and major players, as well as a razor sharp analysis of the Paperight business model, led into a projection of where our future sales need to come from in order to achieve sustainability. Their project brought together all that we thought we knew into one document and certainly bolstered our conviction that Paperight is the best solution to tackle educational resource shortages. At least, the best so far.

Both these influences were particularly well timed (thank you, universe) and helped us all to align our strategies around marketing. The base concern at this point became about turning exposure into sales. The Shuttleworth Foundation will not be funding the project forever, after all.

This shift continues to inform all of our decisions.