Caxton books, a top bookseller of academic books in the southern suburbs, registered with Paperight. They purchased a small printer as a pilot project and asked me to train their staff. I visited the store several times to discuss Paperight and train their staff. Caxton books advertised the Paperight service to their customers via e-newsletters.

I had a meeting with the CPUT Library Services board regarding a possible Paperight partnership. The head of the Library Services was especially interested in Paperight but, was unable to attend the meeting. The board was very pleased with Paperight but, similar to UWC Library Services, needed to determine how paying for top-ups would work and how monitoring purchases would be done. We’ve discovered that bureaucracy tends to have a strong impact on slowing down the progress and flexibility of an institution.

Riso sponsored Spine Road High in Mitchell’s Plain with past exam papers for Mathematics. I attended the handover to take photos for the press release. A few weeks prior to this, Arthur and I attended a meeting with the school H.O.D.’s alongside Riso to present Paperight and our part in the Riso partnership. The meeting was successful and discussions continued around the possibility of the school obtaining one of the Riso machine. Arthur and I also noticed how different our pitch is compared to that of the old-school corporate salesperson and how uncomfortable we were with that style.

We weren’t achieving what we set out to achieve which was for outlet staff to take more pro-active roles with Paperight. Instead, outlet managers continued to keep their staff uninformed

After several months of running the salesperson of the month competition we decided to cancel it before schedule. We weren’t achieving what we set out to achieve which was for outlet staff to take more pro-active roles with Paperight. Instead, outlet managers continued to keep their staff uninformed which meant that most outlets’ staff didn’t know Paperight let alone the competition. We had no power or incentive to offer to change this.